The purpose of the study was to analysis: (1) the impact of service quality on customer satisfaction on PT Asuransi Tri Pakarta Semarang, (2) inflence of product quality for customer satisfaction on PT Asuransi Tri Pakarta Semarang, (3) the effect of price on customer satisfaction on PT Asuransi Tri Pakarta Semarang.The population of this study were customers of 75 employees on PT Asuransi Tri Pakarta Semarang. This study was a population. The Data of this study was collected by using questionnaire. Data analysis was conducted by multiple regression analysis.The result shows that (1) there is influence service quality, product quality and price on customer satisfaction on PT Asuransi Tri Pakarta Semarang.
| Journal Name | Economics and Business Solutions Journal |
| Published by | Universitas Semarang |
| Contact Email | jseb@usm.ac.id |
| Contact Phone | - |
| Contact Name | saifudin |
| Location | Kota semarang, Jawa tengah INDONESIA |
| Website | ebsj| http://journals.usm.ac.id/index.php/ebsj| |
| ISSN | ISSN : 25806084, EISSN : 25808079, DOI : -, |
| Core Subject | Economy, |
| Meta Subject | Economics, Econometrics & Finance, |
| Meta Desc | The Journal is particularly interested in papers relevant to the whole economic and business issues, comprised of three salient disciplines: (1) economics, (2) business administration, and (3) accounting. |
| Penulis | Widowati, Sri Yuni |
| Subtitle Article | Economics and Business Solutions Journal Vol 1, No 1 (2017): Volume 1, Number 1, 2017 |
| Publisher Article | Economics Faculty, Semarang University (USM) |
| View Article | http://journals.usm.ac.id/inde… |
| Scholar Google | http://scholar.google.com/scholar?q=%2Bintitle%3A&… |
| DOI | https://doi.org/10.26623/ebsj.v1i1.… |
| DOI Number | DOI: 10.26623/ebsj.v1i1.623 |
| Download Article [1] | http://journals.usm.ac.id/index.php/ebsj… |
| Download Article [2] | http://download.garuda.ristekdikti.go.id… |
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